Overview
Organize your support team into groups to streamline ticket routing and reporting.
Steps
Go to Settings → Ticket Settings → Ticket Groups.
Click Add New Group, enter a name, assign agents.
Click Save.
Edit or delete groups via the Action menu.
Tips
Create groups by expertise (e.g., Billing, Technical).
Use groups in filter presets for fast access.
Troubleshooting
Cannot delete group? Remove all agents first.
Group not routing tickets? Ensure Round Robin or default assignment includes it.